Facivida
Facivida Refund Policy
This policy explains when and how we refund payments for Facivida. It forms part of the Terms of Service.
1. Free trial
The first 14 days are free and need no card. If you cancel before the trial ends, nothing is charged.
2. Monthly and yearly subscriptions
You can cancel at any time. Cancellation stops future charges and your access continues until the end of the period you have already paid for. We do not refund unused time for a cancellation you chose, except in the cases below.
3. First payment, 14 days to change your mind
If you are charged for the first time and decide Facivida is not for you, write to us within 14 days of the charge and we refund it in full. This applies once per business.
4. Duplicate or unauthorised charges
We refund duplicate charges and charges you did not authorise in full. If you do not recognise a charge, contact us before opening a chargeback — we can usually fix it faster.
5. If we end the agreement
If we terminate the agreement, we refund the unused part of the period you paid for.
6. Your statutory rights
If the law of your country gives you a right of withdrawal or a mandatory refund right, it applies in addition to this policy. Nothing here limits rights you cannot waive.
7. How to request a refund
Write to contacto@facivida.com from the account email, or contact Paddle, our merchant of record, through paddle.net. Include the account email, the date of the charge and the amount. We answer within 3 business days.
8. How the money comes back
Paddle returns the amount to the original payment method. It usually appears within 5 to 10 business days, depending on your bank.
9. Contact
Refund questions: contacto@facivida.com — Ecoche E.A.S. Unipersonal, RUC 80139651-4, Av. Bernardino Caballero c/ Carlos A. López, Centro, Caaguazú, Paraguay.